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Sarge [userpic]

I wish to do more violence!!!!!

January 28th, 2007 (03:44 pm)
infuriated

current location: Pearl Harbor
current mood: infuriated
current song: Golddigger

My computer decided to give up the ghost after five months of service. Which made me mad in its own right but the fact that I cannot fix the problem vexes me greatly. After four days of trying to fix the operating system myself I called mircrosoft to get help.


First step: Get past customer service.

It doesn't sound too hard does it? The people that answered sometimes had american sounding names but the sad fact was you could barely understand them through their thick Indian accents. After talking to a customer service rep the first day I was finally told that technical support was closed for the day and I would have to call again tomorrow...

Second step: Can you hear me now?

I have already been working on this problem for four days. Unfortunately the technical support person on the line cannot get past his manuals to help me. I would patiently do everything I've already been doing for the past days under his tutelage thinking maybe I skipped a step somewhere and a miracle cure could be found. The sad fact remained that I could not explain to this person that I've already done what he's asking me to do multiple times already and that we needed to go deeper to fix the problem. What made the matter worse is that if I did not do the steps at his pace I confused him greatly. A great example of this was the fact that I would load the cd during the downtime while he browsed his manuals and get to the point where I needed his help but he still needed me to be at the point where I inserted the cd into the drive and booted the computer.

Third and final step: Don't get mad, hang up.

After three hours of his bumbling through the tech manuals and leading me around the issue I really needed help with I had had enough. I waited until it was clear that his manuals where wrong for the last time and politely told him that I appreciated his help and have a good day before jabbing the button on my phone and hanging up. After completing this process I blew off some steam by cursing Microsoft inept training of employees and watched some Mythbusters.

Comments

Posted by: boiler1 (boiler1)
Posted at: January 29th, 2007 02:44 am (UTC)

mythbusters is always great.
i did do one thing to my computer that tech support never thought of. For some reason, the hard drive would go "ka pult" at any moment.
My solution that actually worked...tip the towerto an angle and keep it in that angle
(note, my desk top is a dell)(i had to go through a couple of hard drives to realize this)

Posted by: Sarge (sarge104)
Posted at: January 30th, 2007 04:27 am (UTC)
"Well, There's your problem!." ;)

I'm glad computers are not like cars. Millions of people would die from unexplained crashes every day.

I just think I need to kidnap a gremlin at birth and teach it to fix things instead of break them.

Posted by: Nobody (studyofme)
Posted at: January 29th, 2007 02:35 pm (UTC)

I haveen't had a computer I've personally known break down on me, but I've had to call "help desks" for work many times, and they rarely ever get the problem fixed. It's like they generally hire the most inept people, people who probably have other people set up their omputer for them.

Anyway ~waves~ :D

Posted by: Sarge (sarge104)
Posted at: January 30th, 2007 04:23 am (UTC)
TACOS!

I truely believe that they hire not on how well you know the product but how long you can keep the customer on the line....(customer service) "We offer unlimited support on installing the product but once its installed and you have two "issues" with it we charge you for support."

*Beats head against desk and spits at Bill "Darth Vader" Gates from the depths of hell!"*

*Waves!*

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